Shipping policy
Processing time
Orders are processed within 1 business day. You'll receive a confirmation email with tracking as soon as your order ships.
Where we ship
We ship to the United States, Canada, the United Kingdom, and Australia. Standard delivery within the United States typically takes 2–5 business days. International delivery to Canada, the United Kingdom, and Australia typically takes 7–15 business days. During peak seasons, delivery may take slightly longer.
Shipping cost
United States
Standard shipping is $8. Express shipping is $15. Free standard shipping on orders over $50.
Canada, United Kingdom & Australia
International standard shipping is $9.99. Free international shipping on orders over $75.
All prices are shown in USD. Your bank or card issuer may apply a currency conversion fee on international orders.
Customs and import duties
International orders may be subject to customs duties or import taxes charged by your country. These are not included in your order total and are the responsibility of the customer.
Order tracking
Once shipped, you'll get a tracking link by email. If your tracking hasn't updated within 3 business days, contact us at pawmists@gmail.com.
Wrong or undeliverable address
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect address provided by the customer, but we'll always try to help.
Need help?
Call +1 (786) 607-0039 or email pawmists@gmail.com — Monday to Friday, 9:00 AM – 5:00 PM EST. We reply within 24 business hours.